Commercial Terms
OUR COMMERCIAL CONDITIONS
DEAR PASSENGER:
1) At the time of issuing this ticket, you must check the date and time of travel, seat, as well as the price, category, type of service, and destination as per your request. Once issued, there will be no grounds for claims.
2) The passenger can request a refund up to 4 hours before the departure of the service. The following percentages will be retained: 30% within 24 hours of departure, 20% within 48 hours of departure, and 10% more than 48 hours before departure. HUMAN TRAFFICKING is SLAVERY. If you know something, REPORT IT. 0800-555-5065. It is mandatory to travel with the document declared on this ticket. Consumer protection 0800-222-6678. "It is the passenger's obligation to present themselves at least 1 hour before the departure of international trips at the Cata Internacional ticket office and to have the necessary documentation to leave the country."
For international services, the ticket refund, according to Decree 212 of the Ministry of Transport, will be 85% of the ticket value if the ticket is cancelled by the interested party up to four hours before departure time.
3) The purchase of the ticket entitles the passenger to transport a handbag or backpack that does not exceed 5 kg and 30 kg free of charge, as well as checked baggage with dimensions of 75 cm high by 50 cm wide, in accordance with the provisions set forth by Resolution ST 47/1995. When the transported baggage exceeds the regulatory limit, the passenger must pay the corresponding excess baggage fees, which are governed by the freight service rates (except for international services).
4) All luggage for transport is received in a sealed package, without a declaration of contents. Do not include valuable items in your luggage. The passenger may declare the value of the package; in that case, the luggage will be regulated by the regime and value of parcel transport. In the case of packages with undeclared value, and regardless of their contents, any total and/or partial loss and/or damage will be indemnified as established in Resolutions ST No. 212/02 and its amendments.
5) For security reasons, items that could in any way endanger the safety of the vehicle, the transported passengers, or the company's personnel cannot be transported.
6) In case of damage or loss of luggage, the Company will respond in accordance with the relevant legal provisions.
7) Any claim related to the transported luggage must preferably be made before leaving the station or place where the trip concludes, and necessarily within 24 hours after its completion; the passenger must prove ownership by presenting the corresponding ticket or luggage control tag.
8) The holder of this ticket is insured in accordance with current regulations.
9) When, for technical operational reasons, the company is unable to provide transport service through the designated unit, it may do so through another substitute unit, respecting the same price and service category conditions.
10) The Company is not responsible for expenses or damages caused by delays in departure, arrival, and/or interruptions during the trip when these are due to force majeure or unforeseen circumstances.
11) The Company reserves the right to remove the passenger from the journey at any point in the trip, for any reason that constitutes a danger or nuisance to other passengers or personnel, and must leave them in the custody of the authorities and/or in a safe place.
12) It is the passenger's responsibility to consult and comply with customs, health, phytosanitary, and immigration regulations. Any infringement of the rules will be the passenger's full responsibility.
13) DOCUMENTS:
In international services, the passenger must meet all governmental requirements regarding Personal Documents required for travel, both upon departure and entry into both countries. The company is not responsible for the expenses and inconveniences incurred by the passenger's failure to comply with these